Items left on the local Merseyrail network are handled by Merseyrail; items left on longer-distance trains are kept by the operator that ran your service (such as Northern, TransPennine Express or Avanti) — Liverpool Lime Street is the main hub, with the underground stations at Central, James Street and Moorfields nearby.
Lost property in Liverpool
Lost something in Liverpool? Here’s how to get it back.
A quick guide to where lost property goes in Liverpool — on Merseyrail, buses and trains, and around the city — plus a calmer way to report a lost or found item and arrange a safe return.
Where lost property goes in Liverpool
In most cases, lost property is held by whoever runs the place or service where you lost it — so it’s worth knowing who to contact first:
On buses, lost property is held at the operator's depot for the route you were on (Arriva and Stagecoach run much of the network). Items left on the Mersey Ferries are handled by the ferry operator. For a taxi, contact the firm and keep your booking reference.
For Liverpool ONE, a bar in Concert Square, a gym, a university or a venue, ask reception or the duty manager. Valuables and documents found in a public place can be reported to Merseyside Police; hand-ins are usually kept for a set period.
Report it on Pinglo — and let the city help
Official lost property offices only work if someone hands your item in. Pinglo adds a second route: a live, local feed where anyone who spots your item can tell you straight away — and a safer way to hand things back.
1
Post your lost item with a clear description, rough area and time — keeping proof details private so the public post never gives everything away.
2
Get a ping the moment someone nearby spots it or posts a matching found item.
3
Start a private chat and use claim checks, so both sides can be sure it’s the right match before sharing anything.
4
Arrange a safe return with public-meetup guidance, and confirm the handover in the app.
Where things go missing in Liverpool
Phones, keys, wallets, bags, laptops, headphones, documents and jewellery tend to go astray at Lime Street and the Merseyrail underground, around Liverpool ONE and Bold Street, on a night out around Concert Square and the Cavern Quarter, on campus at the University of Liverpool, LJMU and Hope, at the M&S Bank Arena, and on the way home from Anfield or Goodison. Pinglo works for any of them, right across Merseyside.
Questions people ask
How do I report something lost on Merseyrail or a Liverpool train?
Lost property is held by whoever runs the service. Items left on the local Merseyrail network are handled by Merseyrail, and items left on longer-distance trains are kept by the operator that ran your service (such as Northern, TransPennine Express or Avanti) — Lime Street is the main hub. Alongside that, post the item on Pinglo so anyone who spots it nearby can let you know instantly.
Is Pinglo free to use in Liverpool?
Yes. Pinglo is free to download on iPhone and free to use in any browser at pingloapp.com/app. You can report a lost item, post a found item, and arrange a safe return at no cost.
I found something in Liverpool — what should I do?
Hand valuables and documents to the venue, transport operator or police where possible. You can also post the item on Pinglo as a found report so the owner can find it, start a claim, and prove it is theirs before you arrange a safe handover in a public place.
Can a Liverpool venue, campus or workplace run its own lost and found?
Yes. Universities, venues, stations and workplaces can run a private Pinglo community with their own safety feed, hand-in points and member chat. See Partners.