Items left on the Tyne and Wear Metro are handled by Nexus, which runs the network. Items left on trains are kept by the operator that ran your service — LNER, CrossCountry, TransPennine Express or Northern — so contact them and quote your route, date and time. Newcastle Central is the main station to check.
Lost property in Newcastle
Lost something in Newcastle? Here’s how to get it back.
A quick guide to where lost property goes in Newcastle — on the Metro, trains and buses, and around the city — plus a calmer way to report a lost or found item and arrange a safe return.
Where lost property goes in Newcastle
In most cases, lost property is held by whoever runs the place or service where you lost it — so it’s worth knowing who to contact first:
On buses, lost property is held at the operator's depot for the route you were on (Go North East, Stagecoach and Arriva run much of the network). For a licensed taxi or private hire, contact the operator or the firm you booked with and keep your receipt or booking reference.
For Eldon Square, a bar on the Quayside or the Bigg Market, a gym, a university or a venue, ask reception or the duty manager. Valuables and documents found in a public place can be reported to Northumbria Police; hand-ins are usually kept for a set period.
Report it on Pinglo — and let the city help
Official lost property offices only work if someone hands your item in. Pinglo adds a second route: a live, local feed where anyone who spots your item can tell you straight away — and a safer way to hand things back.
1
Post your lost item with a clear description, rough area and time — keeping proof details private so the public post never gives everything away.
2
Get a ping the moment someone nearby spots it or posts a matching found item.
3
Start a private chat and use claim checks, so both sides can be sure it’s the right match before sharing anything.
4
Arrange a safe return with public-meetup guidance, and confirm the handover in the app.
Where things go missing in Newcastle
Phones, keys, wallets, bags, laptops, headphones, documents and jewellery tend to go astray at Central Station and on the Metro, around Grey Street and Eldon Square, on a night out on the Quayside and the Bigg Market, on campus at Newcastle and Northumbria universities, at the Utilita Arena, and on the way home from St James' Park. Pinglo works for any of them, right across the North East.
Questions people ask
How do I report something lost on the Tyne and Wear Metro or a train?
Lost property is held by whoever runs the service. Items left on the Metro are handled by Nexus, and items left on trains are kept by the operator that ran your service (such as LNER, CrossCountry or Northern) — Newcastle Central is the main station to check. Alongside that, post the item on Pinglo so anyone who spots it nearby can let you know instantly.
Is Pinglo free to use in Newcastle?
Yes. Pinglo is free to download on iPhone and free to use in any browser at pingloapp.com/app. You can report a lost item, post a found item, and arrange a safe return at no cost.
I found something in Newcastle — what should I do?
Hand valuables and documents to the venue, transport operator or police where possible. You can also post the item on Pinglo as a found report so the owner can find it, start a claim, and prove it is theirs before you arrange a safe handover in a public place.
Can a Newcastle venue, campus or workplace run its own lost and found?
Yes. Universities, venues, stations and workplaces can run a private Pinglo community with their own safety feed, hand-in points and member chat. See Partners.